Frequently Asked Questions
cickex FAQ — All Your Questions
Answered in One Place
From opening an account to bonuses, payments, and security — clear answers to all your questions are right here.
When a question comes to mind while playing at cickex, this page is your first stop. With Bangladeshi players in mind, we have put together straightforward answers to the most frequently asked questions on five topics: account creation, deposits and withdrawals via bKash and Nagad, cricket betting, slot games, bonus terms, and safe gaming. If you cannot find your question here, our 24/7 live chat support team is always ready.
Account and Registration
To create an account at cickex you need an active mobile number and a valid email address. Enter your name, date of birth, and a password of your choice in the registration form.
Keep in mind that cickex is only for players aged 21 and above, so providing the correct date of birth is important.
No, each player may hold only one cickex account. Creating multiple accounts is against the rules
and may result in all accounts being closed. If you have trouble logging in, contact our live chat support directly.
Click the "Forgot Password" option on the cickex Login page. A reset link will be sent to your registered email or mobile number.
Click the link to set a new password. If you still have trouble, get help via 24/7 live chat.
After registration, an OTP will be sent to your mobile or email. Enter that code to activate your account.
For large withdrawal amounts, additional identity verification may be required — the support team will let you know if that is the case.
Some details entered during registration (such as full name and date of birth) cannot be changed directly afterwards. However, to update your email or mobile number,
submit a request to the support team via live chat. Changes will be made subject to identity verification.
Deposits and Withdrawals
Deposits from bKash are usually credited to your account within a few minutes. Temporary delays may occur due to bank or network issues.
The minimum deposit amount is ৳200. If a transaction gets stuck, contact live chat with the transaction ID.
Yes, you can do both deposits and withdrawals at cickex using Nagad. The minimum deposit is ৳200 and the minimum withdrawal is ৳800.
In addition to Nagad, you can also use bKash, Rocket, and Upay. The same limits apply for each method.
Withdrawal processing at cickex is usually completed within 30 minutes to 3 hours. During busy periods or for a first-time
withdrawal, the verification process may take a little longer. Once a withdrawal is approved, it goes directly to your mobile banking account.
cickex does not charge any service fee of its own on deposits or withdrawals. However, bKash, Nagad, or Rocket — whichever method you use
— may apply a small charge according to their own terms. Check the relevant mobile banking app for details on those fees.
In some cases it is possible to cancel a withdrawal request while it is still being processed. Contact live chat immediately —
the support team may be able to help before processing is complete. Once the transfer has been sent, cancellation is no longer possible.
Games and How to Play
The cricket section of cickex features matches from BPL and other local and international tournaments. Pre-match markets are available before a match starts,
and in-play markets are open during live matches. Choose the match you want, select a market (match winner, total runs, etc.),
enter the amount on the bet slip, and confirm.
RTP (Return to Player) is the average rate at which a slot game pays back to players over the long term. For example, if
a game has an RTP of 96%, in theory ৳96 is returned for every ৳100 wagered — but this is an average across millions of spins,
not a guarantee for any single session.
Yes, cickex is fully mobile-friendly. You can play directly from the browser on any Android or iOS smartphone — no
separate app download is needed. All games, payment options, and account features work fully in a mobile browser.
In the cickex live casino section you can play baccarat, roulette, blackjack,
Sic Bo, and Andar Bahar with real dealers at Evolution Gaming and Ezugi tables. Some exclusive titles in a game show format are also available. Instructions in both Bengali and English are provided at every table.
All slot and table games at cickex run on software from recognised providers such as Pragmatic Play, PG Soft, JILI, and Spribe,
whose results are controlled by certified random number generators (RNG). This means every spin or hand is completely
independent and not predictable — fair play is ensured.
Bonuses and Promotions
Get a 200% bonus on your first deposit at cickex, up to ৳8,000. That means if you deposit ৳1,000, you get ৳2,000 as a bonus,
bringing your total balance to ৳3,000. To receive the bonus, you must claim the welcome offer before making your first deposit. A 25x
wagering requirement must be met before you can withdraw the bonus.
The wagering requirement is the number of times you need to place bets to make your bonus funds withdrawable.
For the cickex welcome bonus, this is 25x. So if you receive a ৳2,000 bonus, you need to place a total of ৳50,000 worth of bets.
You can meet this requirement gradually by playing any eligible game.
Simply open an account at cickex and play regularly to progress through the VIP program. There are five tiers — Bronze, Silver, Gold,
Platinum, and Diamond. Starting from 0.3% weekly cashback at Bronze, you can earn up to 1.5% cashback at Diamond.
Higher tiers come with priority withdrawals, special offers, and dedicated support.
The eligibility of each bonus depends on its specific terms and conditions. The welcome bonus is generally usable on slots and casino games.
Separate betting bonus promotions may be available for cricket betting. To find out which bonuses are currently usable for cricket,
please ask via live chat.
cickex regularly runs various promotions — weekly cashback, reload bonuses, and special tournament offers. Weekly cashback is
automatically credited to your account based on your VIP tier. Visit the promo page to see current promotions,
or ask via live chat.
Security & Responsible Gaming
cickex uses SSL encryption technology to keep your personal information and financial transactions secure. All payment
processes are completed through secure channels. Passwords are stored in encrypted form — cickex will never ask for your password.
cickex is for users aged 21 and above only. Date of birth is verified during registration and minors are
not permitted to create an account. Please engage in online gaming responsibly and be honest about your age.
Yes, cickex takes responsible gaming seriously. You can contact the support team to set deposit limits, session time limits,
or self-exclusion. To take a temporary or permanent break, reach out via live chat —
the team will act promptly.
Only use the official cickex website and never share your password with anyone. Avoid clicking on unknown links.
cickex will never ask for your password or OTP via email or message. If you have any suspicion, contact us directly via
live chat.
The cickex support team is available in Bengali via live chat 24 hours a day, 7 days a week. For any questions, complaints, or
technical issues, click the live chat icon on the site. You can also reach us by email — [email protected].
Still have questions? Contact support
If the answers above did not resolve your question, don't worry. The cickex Bengali-speaking support team is available around the clock, 24 hours a day.
24/7 Live Chat Support
Join the live chat on the site for instant assistance in Bengali. Ready to help with cricket betting, payments, or your account — whatever you need.
Login NowContact by Email
Send an email for detailed questions or complaints. You will usually receive a reply within a few hours.
Remember to game safely: cickex is for users aged 21 and above only. Gaming is for entertainment — not a way to solve financial problems. Play responsibly and take a break when needed. Learn more about responsible gaming.