cickex Privacy Policy — Your Information Is Our Responsibility
This policy explains in detail how cickex protects your privacy when collecting, storing, and using your personal information.
1. Introduction and Scope
cickex ("we", "our", or "the platform") operates an online gaming and entertainment service for Bangla-speaking users in Bangladesh. This Privacy Policy ("Policy") sets out what information we collect from you through our website cickex.cam, how we use and store that information, and what steps we take to protect your privacy.
By using our services, you are considered to have agreed to the terms of this Policy. If you do not agree with any part of this Policy, you are requested to stop using our services.
This Policy applies to all registered members, guest visitors, and any users of our services. We reserve the right to amend this Policy at any time, and you will be notified of any changes through a notice on our site.
What Information We Collect
2.1 — Registration and Identity Information
Information you provide when creating an account:
- Full name
- Date of birth (for age verification — minimum 21 years)
- Email address
- Mobile number
- Password (stored in encrypted form)
- Preferred currency (BDT / Taka)
2.2 — Identity Verification Information (KYC)
As part of the KYC process to ensure secure transactions and prevent fraud:
- National ID (NID) or passport details
- Proof of address
- Payment method verification details (bKash, Nagad, Rocket, Upay)
2.3 — Transaction and Financial Information
Details of all your financial activity:
- Deposit and withdrawal history
- Transaction time, amount, and method
- Bonus usage and wagering records
- Balance and reward details
2.4 — Technical and Usage Information
Information collected automatically from your device and browsing activity:
- IP address
- Device type and operating system
- Browser information
- Site visit time and session data
- Cookies and local storage data
How We Use Your Information
We use your information for the following lawful purposes:
Account management and service delivery
We need your information to create and manage your account, verify logins, manage balances, apply bonuses, and carry out your gaming activity. This information is essential for delivering every cickex service effectively.
Identity verification and security
We verify your identity through the KYC process to prevent fraud, money laundering, and other illegal activity. Technical information is also used to detect suspicious transactions and ensure account security.
Customer support
Our support team uses your account and transaction information to resolve issues and answer your questions. Whenever you reach us through our 24/7 live chat support, we provide assistance while keeping your information secure.
Meeting legal obligations
In certain cases, using and retaining information for audits, reporting, and fulfilling lawful requests from law enforcement agencies in accordance with applicable laws and regulations is our legal responsibility.
Service improvement and personalization
By analyzing your usage patterns, we continually improve our platform and game library. We analyze usage data to display relevant games and promotions based on your preferences.
Cookies and Tracking Technologies
Our website uses cookies and similar tracking technologies. Cookies are small text files stored in your browser that help remember your session information.
4.1 — Essential Cookies
These cookies are necessary for the basic functioning of the site, such as maintaining login sessions, security tokens, and storing form data. Without them, the site will not work properly.
4.2 — Functional Cookies
These cookies are used to remember your preferences (such as language and time zone) and to improve your experience. The site's Bangla interface and BST time display work with the help of these cookies.
4.3 — Analytics Cookies
We use analytics cookies to analyze site traffic and usage patterns. This information is processed in fully anonymized form.
4.4 — Cookie Controls
You can disable cookies at any time from your browser settings. However, disabling essential cookies may limit some functionality of the site.
Sharing Information with Third Parties
5.1 — Payment Processing Partners
The minimum information required to complete transactions through bKash, Nagad, Rocket, and Upay is shared with the relevant payment gateway. These third parties are governed by their own privacy policies.
5.2 — Technology and Service Providers
Some technical information may be shared with providers of server hosting, cybersecurity, data analytics, and game software. These providers work on our behalf under strict confidentiality agreements.
5.3 — Legal Obligations
We may be legally required to disclose information to fulfill court orders, lawful requests from investigative agencies, or requirements under applicable law. In such cases, we always act in accordance with legal advice.
5.4 — Business Transfers
In the event of a merger, acquisition, or asset sale involving cickex, user information may be transferred. We will notify you before any such change.
Data Security Measures
SSL Encryption
All data transferred between your device and our servers is protected by SSL (Secure Socket Layer) encryption. This keeps your personal and financial information hidden from third parties.
Encrypted Storage
Passwords and sensitive information are always stored in encrypted form. No confidential information is kept in our database in directly readable form.
Access Controls
Only authorized staff can access your information for specific purposes. Every access is logged and regularly audited.
Firewall Protection
Our servers are protected by robust firewalls and intrusion detection systems, monitored 24 hours a day.
Regular Security Testing
We regularly conduct security tests and audits to identify vulnerabilities and apply necessary updates promptly.
Two-factor authentication
Two-factor authentication (2FA) is available for additional protection of your account, and we recommend enabling it.
Data Retention Period
We retain your information only for as long as necessary to fulfill the purpose for which it was collected or as required by law.
- Active account: All information is retained while the account remains active.
- After account closure: Financial and identity information is retained for a specific period as required by law.
- Transaction records: Financial transaction records are retained in compliance with relevant legal regulations.
- Logs and technical data: Retained for a limited period for security and analytics purposes.
- Marketing preferences: Maintained until you withdraw your consent.
After the defined retention period, information is securely deleted or fully anonymized.
Your Rights and Controls
We believe you should have full control over your own information. As a user of cickex, you have the following rights:
Right to access
You can request a copy of the personal information we hold about you at any time.
Right to correction
If any of your information is incorrect, you can request a correction through our support team.
Right to erasure
In certain cases you can request that your personal information be deleted, though legal obligations may be an exception.
Right to object to processing
You have the right to object to your information being used for marketing or analytics purposes.
Right to data portability
You can request to receive the information you have provided in a structured, readable format.
Right to withdraw consent
Permissions granted on the basis of consent (such as marketing communications) can be withdrawn at any time.
Minor Protection Policy
cickex strictly provides services only to those aged 21 or above. We do not knowingly collect or process the information of any person under the age of 21.
Age verification and KYC during the registration process ensure that no minor gains access to our platform. If we become aware of any minor's information, that account will be closed immediately and the information deleted.
If a parent or guardian suspects that their child has registered on our platform, please contact us and we will take immediate action.
Policy Changes and Updates
We may update this Privacy Policy from time to time. When any change is made:
- A clear notice will be displayed at the top of the site.
- The "Last updated" date at the top of the policy will change.
- For significant changes, a notification may be sent to the registered email address.
Continuing to use our services after a change indicates your agreement to the new policy. We therefore recommend that you review this page from time to time.
Privacy Contact
Contact Us
If you have any questions about this Privacy Policy or any requests regarding your information, please contact us through the following:
Chat directly in Bangla through our site's live chat — any time, any day.
[email protected]
Get instant help on live chat; emails are answered within business days.
We are committed to protecting your privacy. For ages 21 and above only. Play responsibly.
View our other legal policies: