cickex Responsible Gaming — Your safety is our priority
Stay safe while having fun. Use deposit limits, self-exclusion and time-out tools on cickex to keep your gaming experience in control at all times.
Why is responsible gaming important?
cickex believes that online gaming is an entertainment activity — not a way to relieve stress, and not an alternative source of income. Responsible gaming means knowing your limits, staying within a set budget, and seeing gaming as a small, enjoyable part of life.
Our platform has multiple tools and guidelines to protect players. If you ever feel that gaming is going beyond your control, contact our 24/7 live chat support without delay. Our team is always ready to give you the right guidance.
Important Notice: cickex is only for people aged 21 years or older. Opening an account and gaming by minors is strictly prohibited. Keep the minors in your family away from this platform.
Our Protection Tools
Deposit Limit
Set a daily, weekly or monthly deposit cap. Once a limit is set, reducing it takes effect immediately; increasing it takes effect after the applicable cooling-off period. This is the simplest way to manage your budget.
Time-Out Break
If you need a short break, take a time-out from 24 hours up to 30 days. During this time, no games can be played or deposits made from your account. Your account will be reactivated automatically once the break ends.
Self-Exclusion
If you want to stay away from gaming for a longer period, activate self-exclusion. You can keep your account closed for 6 months, 1 year, or permanently. This process can be started at any time with the help of our support team.
Session Timer
Set a time limit for your gaming session so you do not spend too long playing. Once the set time has passed, a reminder message will be displayed. This is an effective way to manage your gaming habits mindfully.
Account Verification
KYC verification on cickex ensures that every account holder is a genuine adult (21+). This is essential for preventing minors from gaming and for protecting against identity theft.
24/7 Support
For any issue, cickex's Bengali-speaking live chat support team is always by your side. Contact live chat directly for gaming-related concerns, account restrictions or self-exclusion.
Assess Yourself
Ask yourself these questions honestly. If the answer to more than one is "yes", it is time to seek help.
⚠️ Warning Signs
Core Principles of Healthy Gaming
Responsible players follow these core principles:
Set your budget first
Decide the maximum amount you will spend before you start playing. Once that budget is gone, stop gaming — do not try to win it back.
Respect time limits
Set aside specific time for gaming. Do not spend time meant for family, work or rest on gaming.
Do not play on impulse
Do not game when you are under stress, anxious or feeling low. Play with a clear mind and see gaming as just one form of entertainment.
Accept wins and losses
Wins and losses are both a normal part of gaming. See money lost as the cost of entertainment — never try to win it back.
Take regular breaks
Instead of playing for long stretches at a time, take breaks in between. Spend time with family, exercise or focus on other hobbies.
Details of Limits and Tools
To activate any tool, contact our 24/7 live chat support or email [email protected].
Protecting Minors — A Message to Parents
cickex strictly does not allow anyone under 21 years of age to access the gaming platform. Even so, minors may attempt to gain access using a family computer or mobile device. As a parent or guardian, please be aware of the following:
- Use parental control software on your devices.
- Keep your cickex account password away from your children.
- Do not leave your device unattended while logged in to your account.
- Make your children aware of the harms of gambling.
- If you have any suspicion, inform our support team right away.
If you find out that a minor is using our platform, please email [email protected] immediately. We will act quickly.
cickex for Family Protection
Steps to Get Help
Acknowledging a gaming problem takes courage. If you feel gaming is going beyond your control, follow the steps below:
Contact Live Chat
Tell cickex's 24/7 Bengali live chat directly that you want help. Our specialist team will help you set up self-exclusion or a time-out.
Send an Email
Email [email protected]. Write "Responsible Gaming Help" in the subject line and briefly describe your situation.
Take an Immediate Time-Out
If you want to stop right now, request a time-out in live chat. Your account will be temporarily closed within just a few minutes.
Permanent Self-Exclusion
For a long-term problem, request permanent exclusion. We will process it quickly and keep your account closed.
FAQ About Responsible Gaming
Play safely and have fun
Responsibly enjoy cickex cricket betting, slot games and live casino. If you need help, we are always here.